1. Home
  2. FAQ
FAQ

Bitjili FAQ — all your questions answered in one place

Questions can come up at any point while using Bitjili — from registration and payments to bonuses and gaming rules. Our FAQ section has detailed answers to all of them.

Get Started Now Log In
FAQ Statistics
50+
FAQ
8
Category
24/7
Support

Most frequently asked questions:

Forgot Password bKash Deposit How to Claim a Bonus Withdrawal Timeframe VIP Benefits

About Bitjili Quick Info

Key things to know before reading the FAQ

Get started in just 3 minutes

Signing up on Bitjili takes just 3 minutes. Open an account easily using your mobile number.

BKash and Nagad directly

Bangladesh's most popular mobile payment systems — bKash, Nagad, and Rocket are all accepted.

100% Welcome Bonus

Get up to 100% bonus on your first deposit. 50 free spins are unlocked upon registration.

SSL Secured Platform

All your data and transactions are protected with 256-bit SSL encryption. Security is our top priority.

Fast Withdrawals

Your winnings reach your mobile banking account in just 5–15 minutes. No waiting around.

24/7 Bengali Support

Reach our support team anytime — day or night — for assistance in Bengali.

Category
Account & Registration Login & Security Payments & Deposits Withdrawal Bonuses & Promotions Games & Betting VIP Program Support & Assistance
Useful Pages
Register Log In Responsible Gaming Terms & Conditions Privacy Policy About Us
💬

Can't find what you're looking for? Talk to us directly!

Live Chat 24/7
All
Account
Payment
Bonus
Games
VIP
Account & Registration 7 questions

To register on Bitjili, On the registration page Go ahead — enter your mobile number or email, create a strong password, and verify with the OTP sent to your phone. The whole process takes just 3 minutes. Registration is completely free.

Bitjili exclusively 18 years of age or older for eligible users. By registering, you confirm that you are 18 or older. Registration by underage users is strictly prohibited and the account will be cancelled.

No, only one account can be registered per mobile number. Attempting to create multiple accounts may result in all accounts being suspended and any deposited funds being forfeited.

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, you'll need to submit a copy of your NID card or passport. This is required for security purposes and verification is typically completed within 24 hours.

Yes, you can update your email, password, and contact details from Account Settings. However, changes to your name or date of birth require assistance from the support team and may involve additional verification.

To close your account, email [email protected] or let us know via live chat. Make sure to withdraw your full balance before closing. A self-exclusion option is also available as part of responsible gaming — for more details, Responsible Gaming View on page.

When you invite a friend through Bitjili's referral program, both of you receive a bonus. You can find your referral code in your account settings. Once your friend registers and makes their first deposit, the bonus will be automatically credited to your account.
Login & Security 5 questions

to the login page Click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Use the OTP to set a new password. The entire process takes just 2–3 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. Try again after 30 minutes or reset your password. If the issue persists, contact support.

Go to Account Settings → Security and enable 2FA. An OTP will be sent to your mobile number. Once active, you'll need both your password and an OTP every time you log in. This makes your account significantly more secure.

Yes, it is completely safe. Bitjili never has access to your social media password — only your name and email are retrieved, and they are stored securely.

Change your password immediately and notify our support team. We will review all activity on your account and temporarily suspend it if necessary.
Payments & Deposits 6 questions

The following payment methods are currently accepted on Bitjili:

Mobile Banking: bKash, Nagad, Rocket
Bank Transfer: All major Bangladeshi banks
Cryptocurrency: Bitcoin, USDT (TRC20/ERC20), Ethereum
Card: Visa, Mastercard (in selected countries)

Minimum Deposit: BDT 500 (bKash/Nagad/Rocket)
Maximum Deposit: Up to BDT 500,000 per day (may vary by method)

Full limits can be found in the Payment section of your account.

bKash/Nagad/Rocket: Instant (1–5 minutes)
Bank Transfer: 15–30 minutes (on business days)
Crypto: After blockchain confirmation (typically 10–30 minutes)

If it takes more than 30 minutes, please contact support.

Bitjili does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction charges — those are levied by the respective institution.

No, deposits must be made from a payment account registered in your own name. Deposits from third-party accounts are not accepted and will be returned.

If a deposit fails, the amount is automatically returned to your payment account — usually within 24 hours. If it hasn't arrived after that, contact support with your payment transaction ID.
Withdrawal 5 questions

bKash/Nagad/Rocket: 5–15 minutes
Bank Transfer: 2–4 hours (on business days)
Crypto: 30–60 minutes, subject to blockchain confirmation

However, if KYC verification is incomplete, your first withdrawal may take longer.

Minimum withdrawal is BDT 500. Maximum withdrawal is up to BDT 2,00,000 per day — may vary depending on payment method and account level.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch in the payment account name, or suspicious activity. You will be notified of the reason by email.

Bitjili generally does not charge withdrawal fees. However, crypto withdrawals may incur blockchain network fees (gas fees) — these are outside Bitjili's control.

A withdrawal request can be cancelled before processing begins. Once processing has started, cancellation is not possible. Cancel any pending requests from your withdrawal history in your account.
Bonuses & Promotions 6 questions

Registration Complete it and receive 50 free spins. A 100% match bonus is automatically credited right after your first deposit — no code required.

Wagering requirements mean you must place a specified number of bets before you can withdraw bonus funds. For example, a 30x wagering requirement on a BDT 100 bonus means you must wager a total of BDT 3,000. For more details, Terms & ConditionsSee it on.

Log in daily and claim your "Daily Bonus" from the Account section. The bonus amount is determined by how regularly you log in and play.

Yes, winnings from free spins are credited to your bonus balance. Once the wagering requirements are met, the amount can be converted to your real balance and withdrawn.

Yes, most bonuses are valid for 7–30 days. If the wagering requirements are not met before expiry, the bonus will be forfeited. You can check the validity period for a specific bonus in the Bonuses section of your account.

A promo code field is available during registration or when making a deposit. Enter the code correctly and the bonus will be applied automatically. Leave it blank if you don't have one.
Games & Betting 5 questions

On Bitjili, you'll find: Casino (slots, roulette, blackjack), Live Casino (live dealer games), Sports Betting (cricket, football, tennis), Bingo, and much more. 500+ games available in total.

Yes, all games on Bitjili use RNG (Random Number Generator) technology and are tested by independent third-party auditors. You can view each game's RTP (Return to Player) rate in the game details.

Yes, Bitjili is fully mobile-friendly. You can play all games directly from your smartphone browser. A mobile-optimized interface is available for both Android and iOS — no separate app download needed.

Yes! Live Casinofeatures real human dealers who run the games via live video. You can chat with them in real time and watch every moment of the game as it unfolds.

Sports Betting Available in this section: cricket (IPL, BPL, World Cup), football (Premier League, World Cup), tennis, badminton, kabaddi, and live & pre-match betting on many more sports.
VIP Program 4 questions

You are automatically enrolled in the VIP program upon registration. Earn points by playing games and advance to higher tiers. On the VIP page View details.

VIP benefits include: higher deposit/withdrawal limits, a dedicated account manager, exclusive bonuses and cashback, priority support, access to special tournaments, and much more.

VIP points accumulate based on each bet placed. Typically, BDT 100 wagered = 1 point. Points earn at a higher rate for casino and live games. For full point rate details, On the VIP page See here.

Yes, VIP status may be downgraded if there is insufficient activity during a set period (typically quarterly). Keep playing regularly to maintain your level. For full terms and conditions, Terms & ConditionsSee it on.
Support & Assistance 4 questions

Ways to reach Bitjili support:

Live Chat: Click the chat button at the bottom of the website (24/7)
Email: [email protected] (typically responds within 4 hours)

Support is available in Bengali across all channels.

Yes! Bitjili's entire support team speaks Bengali. You don't need to communicate in English — just reach out in your own language and we'll be happy to help.

First, submit a complaint via live chat or email. If unresolved, request escalation to a higher level. All complaints are taken seriously and responded to within 48 hours.

For help with gaming issues Responsible Gaming Visit the page for full details on deposit limits, self-exclusion, and available support. Our support team is always ready to help.
🎯

Got your answers? Start playing now!

Register on Bitjili, claim your welcome bonus, and join the best gaming experience in Bangladesh.

Register for Free Log In
SSL Secured Get started in 3 minutes 100% Bonus 24/7 Support
বাংলা