Data Protection Assured

Bitjili's Privacy Policy

Your personal information is a valued trust placed in our hands. Bitjili always ensures your data remains secure, is used appropriately, and is never shared without authorization. This Privacy Policy clearly sets out exactly what we do with your information.

Last Updated: 1 January 2026 English Version
Your Rights at a Glance
Right to Access Your Data
Right to Rectification
Right to Erasure
Right to Data Portability
Right to Object to Processing
Right to Opt Out of Marketing Emails

How We We Protect Your Data

The Core Pillars of Bitjili's Data Protection

SSL Encryption

Every connection at Bitjili is secured with 256-bit SSL encryption. All data you send and receive is fully encrypted — no one can intercept it in transit.

Secure Data Storage

Your personal information is stored on secure, internationally standard servers. Regular security audits and penetration testing are conducted.

Not Sold to Third Parties

Bitjili never sells your personal information to third parties. Only limited data is shared with partners where strictly necessary to improve our services.

Minimal Data Collection

Bitjili collects only the information strictly necessary to provide its services. No unnecessary data is requested or collected.

Two-Factor Authentication

You can enable two-factor authentication (2FA) on your account. This keeps your account secure even if your password is compromised.

Data Deletion Feature

You may request the deletion of your personal data. Unless a legal obligation applies, your data will be deleted within 30 days.

Introduction — Why Privacy Matters to Us

When you create an account at Bitjili, you're not just joining a gaming platform — you're entering a space where your privacy is given the highest respect. We believe that a gaming platform's greatest responsibility is earning its players' trust and maintaining it.

This Privacy Policy is written in plain, easy-to-understand language so that, even without legal expertise, you can clearly see what information Bitjili collects, how it is used, and how it is kept secure.

Important Note: By using the Bitjili website, you are deemed to have consented to this Privacy Policy. However, you may exercise your data rights at any time.

What Information Do We Collect?

Bitjili collects two types of information — what you provide directly, and data collected automatically through your use of the site.

Data Type Example When Collected
Identity Information Name, date of birth, national ID number During Registration & KYC Verification
Contact Information Email address, mobile number, home address At the Time of Registration
Financial Information Payment methods, transaction history During Deposit/Withdrawal
Gaming Information Betting history, favourite games, login times While Using the Platform
Technical Information IP address, device information, browser type Automatically Collected

Please Note: Bitjili never stores your full payment card number or bank account PIN. Payment information is always kept in encrypted form.

How Do We Use Your Information?

Bitjili uses your information only for specific, legitimate purposes. The following clearly outlines how your data is used:

  • Service Delivery: To manage accounts, process transactions, and deliver gaming services.
  • Identity Verification: To comply with KYC requirements and prevent fraud.
  • Security: To detect suspicious activity and keep your account secure.
  • Improvement: To improve and develop the platform for a better experience.
  • Contact: To send you important updates, promotions, and support-related messages.
  • Legal Obligations: To meet regulatory authority requirements.
  • Responsible Gaming: To identify problematic gaming patterns and provide timely support.

Bitjili never sells your information to advertising companies or uses it for any unauthorized purpose.

Who May Your Data Be Shared With?

Bitjili does not sell your personal information to third parties. However, limited data may be shared in the following circumstances:

  • Payment Provider: To process transactions (e.g. bKash, Nagad). Only the minimum necessary transaction details are shared.
  • Game Provider: To keep game services running (Evolution Gaming, Pragmatic Play, etc.).
  • Legal Authorities: Where required by law or by court order.
  • Security Agency: To assist with fraud investigations.

Guarantee: All third-party partners operate under strict confidentiality agreements with Bitjili. They may only use data for their designated purposes and are not permitted to retain it for their own use.

Cookie Policy

The Bitjili website uses cookies. Cookies are small data files stored in your browser that help improve your experience.

Cookie Type Purpose Duration Level
Essential Cookies Login Sessions & Security At the end of the session Required
Functional Cookies Remembering language & preferences 1 Year Functional
Analytics Cookies Site Usage Statistics 2 Years Optional
Marketing Cookies Displaying Relevant Ads 30 Days Optional

You may disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality.

How Long Is Your Data Retained?

Bitjili does not retain your data longer than necessary. However, certain information must be kept for specific periods due to legal and regulatory obligations:

  • Account Information: For the duration the account is active, and up to 5 years after closure.
  • Financial Transaction Records: Up to 7 years as required by law.
  • KYC Documents: Up to 5 years after account closure.
  • Gaming Log: Up to 2 years.
  • Support Conversations: 1 year after the issue is resolved.

Once the specified retention period expires, data is automatically deleted or irreversibly anonymized.

Your Right to Data Protection

Every Bitjili user has the following rights regarding their personal information:

Right of Access

You have the right to know what information Bitjili holds about you and to receive a copy of it.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request the deletion of your data where there is no legal obligation to retain it.

Right to Portability

The right to download your information in a common, portable format.

Right to Object

Right to object to marketing communications or specific processing activities.

Right to Restrict Processing

The right to restrict the processing of your data under certain circumstances.

How to Submit a Request: To exercise these rights, email us at [email protected]. We will generally respond to your request within 30 days.

Protecting Children's Privacy

Bitjili strictly does not provide services to anyone under the age of 18. We do not knowingly collect information from minors.

If you believe someone under the age of 18 is using Bitjili, please notify our support team immediately. We will investigate the account, take the necessary action, and delete any data collected.

A Note for Parents: Please monitor your children's online activity. Bitjili is committed to protecting minors and takes age verification very seriously.

Security Measures

Bitjili employs the latest technology to protect your data. Our security measures include:

  • SSL/TLS Encryption: All data transmissions are protected with 256-bit encryption.
  • Firewall Protection: Advanced firewall to prevent unauthorized access.
  • Regular Security Audits: Regular security audits conducted by third-party experts.
  • Staff Training: Regular staff training on data protection.
  • Access Control: Only authorised personnel have access to your information.
  • Backup & Recovery: Regular encrypted backups to prevent data loss.

Please note, however, that no method of transmission over the internet is completely secure. It is essential that you use a strong password and keep two-factor authentication enabled on your end.

Policy Changes & Contact

Bitjili may update this Privacy Policy when necessary. In the event of significant changes:

  • Advance notifications will be sent to your registered email.
  • The update date will be clearly indicated on the website.
  • You will be notified of any significant changes via a special message upon login.

For any questions or concerns about our Privacy Policy, please contact our Privacy Officer. We are always ready to assist you.

Last Updated: The current version of this Privacy Policy is effective from 1 January 2026. Key changes from the previous version include: updated cookie policy, revised data retention periods, and an expanded user rights section.

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Your privacy is protected. Play safely now!

Your data is completely safe at Bitjili. Join our SSL-secured platform and enjoy the best gaming experience in Bangladesh.

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