Bitjili's Terms & Conditions

These Terms & Conditions apply to the Bitjili website and all services provided through it. By creating an account, making a deposit, or playing any game on Bitjili, you confirm your full acceptance of these Terms & Conditions.

Please note — these rules are not written in complex legal language. We have made every effort to present them in plain, easy-to-understand English. Bitjili always wants our players to have a clear understanding of their rights and responsibilities.

If you disagree with any part of these Terms & Conditions, we kindly ask that you refrain from using Bitjili. That said, our support team is always on hand to help clarify anything you're unsure about.

The following requirements must be met to open an account with Bitjili:

• Minimum age of 18 Years This is a mandatory requirement.
• Each individual is only allowed One Account open.
• All information provided at the time of registration must be accurate and truthful.
• If any of your personal information changes, please notify Bitjili immediately.
• It is entirely the user's responsibility to keep their account password secure.

If two or more members of the same household wish to register using the same address, please notify our Support Team in advance. Otherwise, the system may flag the accounts as duplicates.

Bitjili supports all major payment methods available in Bangladesh. Here are a few things to know before making a deposit:

Only payment methods registered in your own name are permitted. Using a third-party payment method may result in your account being temporarily suspended.

Certain rules must be followed when withdrawing funds from Bitjili. These rules are in place to ensure security and prevent money laundering:

• Withdrawals can only be made to the same payment method used for the original deposit.
• Minimum withdrawal amount is BDT 500.
• Withdrawals exceeding BDT 10,000 will be held until KYC verification is complete.
• Withdrawal processing times vary depending on your VIP tier.
• Once a withdrawal request has been submitted, the option to cancel it is limited.

Bitjili reserves the right to place withdrawals on hold for investigation if fraud or money laundering is suspected. In such cases, additional documentation may be required.

Bitjili offers a variety of bonuses and promotions. Each bonus comes with specific terms that are important to understand before accepting:

• Wagering Requirement: Most bonuses require a wager of 20x–30x the original bonus amount.
• Validity: Bonuses are generally valid for 7–30 days from the date of activation.
• Game Restrictions: Some bonuses cannot be used on certain games.
• Maximum Bet: Maximum bet of BDT 500 per wager while a bonus is active.
• Abuse: If bonus abuse is found, both the bonus and any associated winnings will be forfeited.

Bitjili reserves the right to modify or cancel any promotion at any time. The same promotion cannot be claimed more than once.

All games on Bitjili operate under internationally recognised rules. The outcome of every game is determined by a certified RNG (Random Number Generator) that is regularly audited by an independent third party.

• The RTP (Return to Player) information for each game is available in the game's info section.
• If a game is interrupted mid-session due to a technical error, the amount wagered on any incomplete bet will be refunded.
• If a disconnection occurs, game outcomes will be determined based on the server's records.
• A maximum win limit applies to every game on Bitjili.

Live Casino games feature real dealers and are streamed entirely via live camera. These games are subject to separate rules, which are displayed on screen before the game begins.

The following activities are strictly prohibited on the Bitjili platform:

• Multiple Accounts: Two or more accounts held by the same person.
• Bonus Abuse: Claiming bonuses by circumventing terms and conditions.
• Collusion: Colluding secretly with other players.
• Software Hacking: Use of any auto-betting software or bots.
• Incorrect Information: Using false information or another person's identity during registration.
• Money Laundering: Using Bitjili to launder illegal funds.
• Fraud: Any form of fraudulent activity.

Bitjili may temporarily or permanently suspend an account under the following circumstances:

• If evidence of a terms and conditions violation is found.
• Failure to submit KYC documents or submission of false documents.
• Account inactive for an extended period (more than 12 months).
• Voluntary Self-Exclusion requested by the user.
• At the direction of a legal or regulatory authority.

In the event of permanent closure, any valid balance (excluding bonuses) will be refunded. Users may also contact the support team at any time to close their account.

Bitjili regards responsible gaming as a core value. We want our platform to be a healthy source of entertainment — not a cause of harm.

• Self-Limit Settings: Set your own daily, weekly, or monthly deposit limits.
• Cooling-Off Period: Temporarily pause your account for a set period of time.
• Self-Exclusion: Contact Support for long-term self-exclusion.
• Reality Check: Receive reminder messages at regular intervals during play.

Gaming is not a source of income — it is entertainment. If you feel that gaming is harming you or your family, please seek help immediately.

If you are dissatisfied with any matter, Bitjili follows a step-by-step dispute resolution process:

1. Step 1: Submit a complaint via support chat or email. You will receive a response within 48 hours.
2. Step 2: If you are not satisfied with the support team's response, you may escalate your appeal to the Bitjili management team.
3. Step 3: If both parties are unable to reach a resolution, international arbitration proceedings will be followed.

Bitjili strives to ensure that all decisions are transparent and impartial. We believe that honest communication can resolve the vast majority of issues.

Bitjili reserves the right to amend these Terms & Conditions, in part or in full, at any time. In the case of significant changes:

• A notification will be sent to your registered email address.
• Updated terms will take effect upon publication on the website.
• If you do not agree with the updated terms, you may request to close your account.
• Continued use of Bitjili after updated Terms & Conditions are published will be considered acceptance of those changes.

For any questions regarding these Terms & Conditions, please contact us at [email protected]. Our support team is always ready to assist you.